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What to do if your phone isn't making calls - Voice over LTE (VoLTE)

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Today, many new phones utilize the Voice over LTE (VoLTE) signal to transmit calls more clearly over strong data signals. However, there may be times that this option is unavailable in your area due to the LTE signal in your area is weak or isn't broadcast from the towers or your phone does not have the ability to either utilize the VoLTE option or receive calls. When this happens, we have found that some people cannot place a phone call. There is an option around this issue if VoLTE does not work. 

Apple Support came out with an article recently, educating customers on the use of VoLTE with an iPhone. You can view that article here: https://support.apple.com/en-us/HT203078

Here are the steps with an iPhone 6 or newer:

  1. Go into your iPhone "Settings" app
  2. Go into "Cellular" (should be the fourth option from the top)
  3. Go into "Cellular Data Options" (should be the second option from the top)
  4. Go into "Enable LTE" (top option)
  5. Switch the LTE to "Data Only"
  6. Go back to your home screen and toggle Airplane Mode on and off - this resets your phone to the new settings
  7. Now attempt to make a call. You should now have a fully-functioning phone!

Found through Verizon's website, there was an FAQ section about turning HD Voice (VoLTE) off on Android devices.

 Here are the steps for Android devices:

  1. Go to "Settings"
  2. Tap "Advanced Calling" under "WIRELESS NETWORKS"
  3. Tap "Advanced Calling" again to turn it Off


If you have an older device like Samsung Galaxy S5 or Motorola Droid Ultra/Maxx/Mini, follow these steps to turn HD Voice off:

  1. Go to "Settings"
  2. Tap "More Networks" or "Tethering & Networks"
  3. Tap "Mobile Networks"
  4. Tap the "VoLTE Call" setting to turn it to Off


  • You can access this setting after you've added the HD voice feature to your account
  • "If VoLTE Call" is set to Off, then HD Voice is disabled

There are only currently only certain phones and carriers that will allow for calls to be transmitted over the 4G/LTE signal. 

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